Highlight only specific slice in Explore pie chart?



  • Kelly M.

    Here is the pie chart I am working with:

    And here is (kind of, sort of) what I'm hoping to be able to add to individual agent dashboards (only in a perfect world it would also display only the highlighted agent's name):


  • Gab Guinto
    Zendesk Customer Care

    Hi Kelly,

    I'm afraid that cannot be achieved in an Explore pie chart. Segments can only be highlighted by manually selecting them; there's currently no option to highlight a segment/attribute value and then save the chart in that state.

    I encourage you to create a new post in the Explore Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions.

    Thanks Kelly!


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