Please add the ability to report on "received at"
This is essential to our business, we need the option to report on volume of incoming tickets received at each of our Support email addresses. I know this has been brought up by others but I was encouraged to submit this as feedback for the potential of expediting the request.
100% agree. We have hundreds of emails we manage and to help maintain the emails, we need to ensure we retire old emails. We need to be able to see the volume of each of the emails to see if it is still in use.
Hi Kelsey and Sydney,
There's another active thread on this with a comment from our product team here -- if you wouldn't mind, click through, add a comment with your use case and upvote that thread. Thanks! Report on Received At Email Address
Since we have that other thread already going on this subject, I'm closing the comments here.
Hey Dave Dyson - post about this was 2 years ago but still no update as to when this will be added nor any alternative attribute we can use in the mean time while awaiting for ZD Team to implement this.
This would be such a powerful tool! I currently have to create "workarounds" to achieve this goal. This is basic need! It should be as simple as possible.
Post is closed for comments.