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Backlog Report on Updated Tickets



Posted Jul 19, 2021

As a team manager in support I want a report that shows me all tickets that have been updated on a daily basis, we have a nice snapshot of all tickets broken down into daily/monthly/yearly basis:

https://support.zendesk.com/hc/en-us/articles/360056884314-Analyzing-your-ticket-backlog-history-with-Explore 

However you cannot break this down by filtering on the tickets that were updated during a daily basis, allowing you to visualize busy times in support


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