Feature Request Summary:
Today I opened up Explore to find a large section of my screen devoted to a new, undocumented feature. I have no idea what it does, but I can guarantee you, having a product that has a specific use and terminology for the term tags, and then reusing that term for something completed unrelated in Explore, is a recipe for a headache. Please, call whatever this is going to be labels or something, but do not give the same terminology two meanings in the Explore product.
Using a name like “labels” or “marker” or something, anything, that does not already have a defined name and use elsewhere in the product would make this much easier.
Business impact of limitation or missing feature:
When someone is trying to figure out how to write a formula to bring up tickets with two specific tags, now they have to fight their way through documentation on “explore tags” versus "writing recipes in Explore using tags". When talking about the product and trying to teach people, it’s going to be harder to get people to wrap their heads around this because two unrelated things are sharing a name. This is will inevitably lead to confusion and people trying to build queries based off the wrong kind of tags as well, at some point.
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