Preview of attachments before sending in chat


  • Michael Mulligan

    This is needed for screenshot pasting in chat as well as attachments. Currently a screenshot pasted in an active chat appears as a link and can result in an agent sharing sensitive/confidential data and/or PII with unauthorized users if their CTRL C copy doesn't work as expected.

  • Joshua Booth

    I am searching for the capability to preview attachments on a ticket before sending, but found this very similar question. I'm curious if there was ever an answer?


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