Hey Dave, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

Your request to support alerts and notifications on agent activity been added to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

In the meantime, live agent status and activities can be monitored on Explore live reporting so you can keep track of the number of agents who are online and their present capacities to receive tickets across channels. You can also change agent statuses today directly from the same view today to deploy more agents as you need them.

Hope this helps.

- Sarah D.