dynamic pre-chat greeting

4 Comments

  • Anastasia Kachanova

    Hi!

    I will definitely agree with Charlie.

    Our company offers support to English, German, Russian, Spanish speakers. We need option to customize pre-chat, offline greeting and department label messages to be displayed in customer's language.

    At the moment we have all the widget in German/Russian/Spanish and pre-chat greeting+department label in English, that looks not professional and weird. 

    Regards,

    Anastasia

    3
  • Helena Hansen

    Hi!
    To start out with English and then go over to Swedish is not professional towards the end customer.
    I agree with Anastasia and Charlie, It really should be dynamic like the rest.

    Regards,
    Helena

    3
  • Michael Dürmüller

    Hi everyone! 

    I totally agree with Charlie, Anastasia and Helena.

    We have a similar situation and serve customers in four languages (German, French, Italian, English). We would like to actively use the pre-chat greetings, but that doesn't make sense if they can only be set in one language

    Thank you!

    Regards,
    Michael

    2
  • Yaquelin

    Hi everyone!

    I also agree. We face the same problem. We provide support for our users in Italy, France, UK Portugal. At the moment we have all the widget in Spanish/English/Italian/Portuguese/French , that looks not professional and weird.  It'll be a great feature to use. Please, take into account this need to improve the chat widget.

    0

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