• Ramin Shokrizadeh

  • November 28, 2017 12:44

  Zendesk Product Manager

  Hi Carlo,

  There is a similar conversation here: https://chat.zendesk.com/hc/en-us/community/posts/115008240867-Bot-Engine-Framework

  It is currently not supported in the product.

  -Ramin

• Prasand

  • July 12, 2021 13:14

  Hi Carlo, If you have connected Workativ Assistant with Zendesk, you can create conversational ai chatbot in 10mns and deploy it in your business chat channel. This chatbot has workflow automation features which auto-resolve helpdesk queries. Check here: https://www.zendesk.com/apps/support/workativ-assistant

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