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[ARCHIVED] Co-browsing/Screen sharing feature

Answered


Posted Nov 18, 2015

Are there any plans for Zopim to release a screen sharing feature to their online chat into the near future? We are particularly interested in co-browsing and the integration of this into the latest version of Vtiger (version 7).


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8 comments

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Ramin Shokrizadeh

Zendesk Product Manager

Hi there Liz,

Thanks for your feedback regarding adding co-browsing and screen sharing functionality to Zopim.

There are no immediate plans to add this functionality in 2015 but we understand that customers want this functionality. There is actually an ongoing thread about the very topic: https://zopimsupport.zendesk.com/hc/en-us/community/posts/208793628-Screen-share-ability-in-live-chat

If/when we decide to add this functionality to Zopim, we will update the thread to let you know.

Cheers,

Ramin

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This is something that we would be super interested in also!

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Hi Gang,

We have released our screen sharing for Zopim and Zendesk beta.  email ben@screenmeet.com if you would like to try it out.

thx,

Ben

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Very nice!

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Any news about this topic?

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Ramin Shokrizadeh

Zendesk Product Manager

We offer app integrations for screen sharing but have no plans to offer this functionality natively.

You can see a couple of the apps here:

https://www.zendesk.com/apps/chat/screenmeet-for-chat/?source=app_directory

https://www.zendesk.com/apps/chat/cobrowseio/?source=app_directory

https://www.zendesk.com/apps/chat/teamviewer/?source=app_directory

-Ramin

 

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This is great Ramin, thank you very much for your response

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ScreenMeet has also a native cobrowse chat integration 

https://www.zendesk.com/apps/chat/screenmeet/

 

happy to answer any questions about how to implement it.

ben@screenmeet.com

 

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