Explore - Skills routing


  • Gabriel
    Zendesk Customer Care
    Hello Milton, 
    Thanks for reaching out to our Support!
    Yes, this is expected since Explore datasets are based on the Tickets and Chats data. The skills can be modified or removed, however, once a Ticket is closed, for example, the data can't be modified. In that case, you will have the information applied to that ticket (dataset) until it is closed. 
    Please, let me know if you still have any questions and we can take this into a ticket to take a further look into your query!
    I hope this helps!

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