We don't want our customers to have/manage a separate login to submit and view their tickets via Zendesk. Instead, we want to require customers to sign in and authenticate to their account with us. Does Zendesk support this?
Currently, we encourage customers to submit a request by going to https://help.acme.com/hc/en-us/requests/new (I anonymized the link). But ideally, we want customers to sign in to Zendesk using their account with us before they can submit their request. That way, we know who they are and which subscription plan they're on.
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