How do I alter column widths please?

Answered

12 Comments

  • Brett Bowser
    Zendesk Community Manager

    Hey Paul,

    At this time these columns cannot be resized. Our product team is planning some significant improvements around the agent interface but it doesn't look like this is currently under their radar. I'll be sure to pass this feedback along to the appropriate team so they're aware of this need.

    Thanks for taking the time to share this with us!

    -2
  • Paul Wooster

    OK, thanks for getting back to me Brett.  :)

    0
  • Sonia Richard

    Hello,

    It is possible today to change the width of columns in views ? 

    Thanks in advance, 

    Best regards,

    2
  • Blanca
    Zendesk Customer Care

    Hi Sonia,

    Thank you for your question. At the moment, the width cannot be adjusted in Views, and it is the system that detects the proper width based on the subject of the tickets. :(

    What can only be adjusted for the Views is what you would like to see (Ex. Requester, Time, etc.) I am sorry if this is not what you expected.

    I've taken a look and found the following related discussions about the functionality you are looking for:
    Feedback on Changing Column Widths. Thank you for your understanding of this limitation.

    Cheers,
    Blanca | Customer Advocate

    Chat with our live support!

    https://support.zendesk.com/hc/en-us

    -2
  • Amy Martindale

    Sadly, the link above is dead. I came here hoping to find that it was possible to change column widths as well. 

    Changing the width of a column based on the contents, and not allowing that to be overridden, is really obnoxious behavior. If we get a ticket with a very long description, or have one organization with a very long name, it pushes the rest of the fields off the screen. I have a 27" monitor, and even resizing my browser window to the entire width of the screen, I'm not able to see all of the fields.

    I also really dislike that it means the information available in the new ticket view is constantly changing. Sometimes it's easy to see the SLAs. Sometimes it's a chore.

    I'm really surprised that this isn't already a standard feature; it seems like it's just basic good UI principles.

    7
  • Marina

    Found this article on the same topic, but it's been closed. https://support.zendesk.com/hc/en-us/community/posts/4409217055770-Adjust-Column-Width-Using-Drag-and-Drop 

    As a manager coming to Zendesk from sheets, there are some simple, basic functionality that I'm surprised to see isn't available. 

    4
  • Sami Cokar

    Hello,
    Is this feature request still on the radar?
    Thanks

    6
  • Markus Schulz

    My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is really annoying when you have to work quickly.

    Please implement such a feature based on percentage values in relation to the screen width and allow the Agent to manupulate the width of the column in the view itself.

    5
  • Mathias Lakshøj-Hansen

    We've run into this "issue" a couple of times as well.
    About once a month we recieve several hundred automated tickets.
    They only differ in the end of the subject and we can't see it in our personal views.
    We can make another view but that would only solve the part of the automated tickets.

    When we run into tickets with a somewhat long but descriptive subject, or when the automated tickets becomes real tickets, it can be hard to see which is which.

    For us it would be fine if it was the specific view that you choose the column width in via the Admin center. But it would be nice to be able to choose as an agent as well.

    4
  • Harper Dane

    We would really like to be able to adjust our column widths as well, or at least be able to define a max character limit for each column in a View.

    We receive some automated emails with End User names from random-generated email addresses. This results in Requester names such as:  Question-6ge186889861bc2add27a4c37c929ed230d15533

    With just 1 requester like this in our queue, it pushes over all of the other content we need to see in the View for all 30 tickets on the page, and makes triage a headache. Talk about one bad apple spoiling the bunch.

    We receive several of these emails daily and any given encrypted address is only ever used for 1 email thread, so editing the End User names is not practical. We would rather simply limit columns in Views to displaying just the first 20 characters or so, to prevent them from automatically re-sizing to outrageous lengths.

    If defining a max character length, we would want to be able to do that per column — for example, I may only want to see a max of 15 characters for Requester, but I may need to see 25 or so for the Subject line column. 

    3
  • Simileoluwa Afolabi Jombo

    Agree with all the feedback above. This really seems like a basic feature and it'll be very helpful in ensuring insights are cleaner/easier to read.

    1
  • TAX - ADM Zendesk

    Fixed field width made some fields useless because they won't show all the content. This is a very basic feature and needs to be implemented. Several other extremely basic platforms I've worked with have this option.

    1

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