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Guide community tips for Help Center

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Jennifer Rowe

Zendesk Documentation Team

Posted Aug 21, 2013

Check out these Guide tips for your Help Center!  

Follow this post and we'll update you when we add a new tip. 

Tips from the community 

Tips from the Zendesk team

Be sure to also check out our Help Center customization section of Advice and Troubleshooting for more tips and solutions.

We'll continue to add tips to the list as we get them, so keep 'em coming! 


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Jennifer Rowe

Zendesk Documentation Team

I thought that people subscribed to this article "Help Center community tips" might like to get updates when things are added (and you won't get notification unless I add a comment, so here you go.)

So, the latest addition is a tip from Zendesk: 

But there have been several additions in the last week or so, including three new community contributions from Wes.

Check them all out!

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Hi, I have recently noticed that the option to insert iframes is no longer available in articles within HC as it was within Forums or is this option just different?

Also i am looking for a way automatically post articles in to the HC preferably by emailing these across to a designated mailbox. We have weekly reports that are generated outside of zendesk and would like to get them visible to our customers in an automated way, any suggestions or guidance would be great.

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@leon You can still use HTML code so I think you would be able to add iframes as long as you have the HTML code for them. (Sorry for butting in; a Zendesk person will probably have a better answer!)

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Jennifer Rowe

Zendesk Documentation Team

Just added a hot new tip!

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Jennifer Rowe

Zendesk Documentation Team

Two new tips:

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Jennifer Rowe

Zendesk Documentation Team

Two more tips, one from community and one from support:

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lol @ konami code.. now i must do this!

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Jennifer Rowe

Zendesk Documentation Team

Looks like Andrea was so inspired by the konami code tip that she wrote another HC tip herself.

The latest addition is:  Add "promoted articles" to front page and modify text in multiple languages - contributed by Andrea Saez

And she says there are more to come. :)

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Jennifer Rowe

Zendesk Documentation Team

Another great HC tip from Andrea!

Plus one from newcomer Jan!

Enjoy!

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Jennifer Rowe

Zendesk Documentation Team

Two more tips from Andrea and Wes. There's no stopping those two! What great tips they are sharing!

And I added a link to our new  Help Center CSS Cookbook from Charles on our docs team.

 

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Jennifer Rowe

Zendesk Documentation Team

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Jennifer Rowe

Zendesk Documentation Team

Just added:

Show less than six articles in Help Center - contributed by Wes

 

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Jennifer Rowe

Zendesk Documentation Team

Just added!

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Has anyone talked about how to add a live search component to the Help Center?

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ModeratorWes

Most Engaged Member of All Time - 2021

@David - Are you referring to a Search bar that will automatically show suggested articles as you are typing similar to what the search does here on the Zendesk site.  

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Yes, although ideally it would be nice if it showed actual article titles, rather than suggested search terms, which is what the search bar here seems to do.

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I'm not sure how you'd add this as it's own piece of functionality but I did want to let you know we will be bringing the "live" search to Help Center down the road - I'm not sure if it'll be the same exactly the same as the Web Portal version but the idea is the same, to help spare you from having to type everything in. It doesn't look like this will be happening in very quickly but it is planned. 

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ModeratorWes

Most Engaged Member of All Time - 2021

@Laura & David - Thanks for the update and thats good to know.  I was talking this over with one of my developers and we will probably need the API in place in order to accomplish this.  With the Help Center API it may be able to query the articles only in the search results like David suggested.  I will look at this functionality more once the API gets into place.

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Great! Would be very interested in an update when that becomes more available. Thanks for all the work you've done, Wes.

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That's a great idea Wes! We'll make sure to let everyone know when the API is availble. 

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Jennifer Rowe

Zendesk Documentation Team

Just added from our support team:

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If anyone is interested, designed a simple help center template. You can find it here: http://www.pinterest.com/pin/478929741595308761/

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Jennifer Rowe

Zendesk Documentation Team

I like it, Andrea. Yes, nice and simple. :)

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Jennifer Rowe

Zendesk Documentation Team

I forgot to add this before! And it's so cool--can't believe I forgot to share it here.

Here's the link to the custom HC theme created by Wes. He's already working on another. (:

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Jennifer Rowe

Zendesk Documentation Team

It's been a little while...but we got a new tip from our HC boss, Wes. :)

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Jennifer Rowe

Zendesk Documentation Team

A new HC tip from one of our CSMs:

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Jennifer Rowe

Zendesk Documentation Team

Wes just released his second custom HC theme and a new tip. Yay, Wes!

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I've been looking around and haven't seen many documents regarding the search function in the Help Center. Is it possible to have approved/official comments show up when End Users use the search bar? Would love if comments would show up from articles and ideas/questions in the Community section. Not sure how it would work for the two separate instances.

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ModeratorWes

Most Engaged Member of All Time - 2021

@Jennifer - At this time you can't edit or customize the Search results.  Maybe this is something Zendesk can look at it and add to their Roadmap as it would be a nice feature to have.

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Would love if that made it into the Suggestion Box @Wes. Thank you! 

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