Recent searches


No recent searches

Guide community tips for Help Center

Pinned


image avatar

Jennifer Rowe

Zendesk Documentation Team

Posted Aug 21, 2013

Check out these Guide tips for your Help Center!  

Follow this post and we'll update you when we add a new tip. 

Tips from the community 

Tips from the Zendesk team

Be sure to also check out our Help Center customization section of Advice and Troubleshooting for more tips and solutions.

We'll continue to add tips to the list as we get them, so keep 'em coming! 


3

149

149 comments

image avatar

Jennifer Rowe

Zendesk Documentation Team

A new tip for the Copenhagen theme from our resident guru Wes!

Check it out:

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Cool new tip!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Two new Help Center tips for you!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

New Help Center tip!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

New tip for Help Center articles!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

We got quite a few good Help Center tips while I was on vacation!

Check them out:

0


Any tips on how we can show the status of the community post on the search results page? When searching for a topic it would be great for our customers to see which posts are marked as answered or completed so they can go right to those first. As it stands now they have to click into each one to see the status. Seems like next to the number of comments would be the perfect place to show the status of answered, planned, not planned, etc. If anyone has a suggestion or tip on how we can make this happen I would really appreciate it!  

0


image avatar

Jessie Schutz

Zendesk Customer Care

Hey Maggie!

I've actually spoken to our own designer about the possibility of doing this, but he hasn't had a chance it look into it yet. He said that you'd need to write code to pull against the API, which means it may be possible, but it'd require some pretty advanced coding capabilities. 

0


Thanks, Jessie. I will have one of our technical guys look at it.

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

New tip from Team Diziana!

Change banner image of HelpCenter for each language - contributed byTeam Diziana

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Another great tip from Customer Support Theme:

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Great new tip for table formatting. Thanks to Lucky!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

New tip from Michael on our Success team!

0


Adding a Syntax Highlighting Plugin (Snippet) to your Help Center is not accessible.

Please correct or remove from the list.

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Hi Aron,

Oops. You are right! That tip was archived because it requires a plugin that is no longer available. Sorry about that.

I've removed the tip from the list. Thanks for letting us know!

 

0


Hi Jennifer,

Thanks for the update! Do you know of any other solution to the possibility of being able to add syntax highlighting to help center articles?

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Hi Aron,

I don't offhand. But I'll ask around and let you know if I come up with anything!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Hi again Aron,

I got one tip from the author of that archived tip. 

He uses GitHub gists, which have an embed link. So the code is hosted elsewhere, but you can embed it in an article and it shows up highlighted and looks nice in the article.

Hope that helps!

0


Hi Jennifer -- This is definitely helpful, thanks for following up!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Great new tip from Sherri!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

We have a great API tip from Andrew!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

We have another great tip from our friend Andrew!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Excellent new tip for you!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

New tip!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

We have a new tip from a long-time lurker and first-time poster!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

We have a new and updated tip for adding agent badges:

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Well we actually got two more new tips today! It's a good day for Help Center tips. Enjoy!

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post