Recent searches


No recent searches

Guide community tips for Help Center

Pinned


image avatar

Jennifer Rowe

Zendesk Documentation Team

Posted Aug 21, 2013

Check out these Guide tips for your Help Center!  

Follow this post and we'll update you when we add a new tip. 

Tips from the community 

Tips from the Zendesk team

Be sure to also check out our Help Center customization section of Advice and Troubleshooting for more tips and solutions.

We'll continue to add tips to the list as we get them, so keep 'em coming! 


3

149

149 comments

Hi there, 

It seems like I can't get access to a few articles here, including: 

Is the article still available, or is this an issue of account access? 

0


image avatar

Jessie Schutz

Zendesk Customer Care

Hey mariliam!

This article seems to have been moved to a draft section, so I'm checking with the author to find out if that's intentional. Thanks for the heads-up!

0


Thanks so much Jessie! I'm trying to figure out how to do this and that seems to be the only article available with this information :) 

Thanks again, 

Mari

0


image avatar

Jessie Schutz

Zendesk Customer Care

Hey mariliam,

I checked with Laura and it sounds like the article needs to be updated. Once that's done it'll be live again!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Hi everyone, 

I just added a tip to the list that was posted back in February, but I missed it! So here you go:

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

And another one that I missed, this time during vacation. Thanks, Vladan!

 

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Annnnnddddd we have another new Guide tip and this one is a goody!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

We had temporarily removed the Customizing Status Icons tip because it was out of date.

But it's been updated and is back now! (Thanks, Laura!)

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

A new tip from Ricardo on our Support team:

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Awesome new tip for customizing your Guide theme:

0


Hi,

I am not able to view the answer for: "Lock the Search bar to the top of the article in Help Center"

I want to maintain the search box in the same position with the same length throughout all the pages.

Can anyone please tell me how this could be done?

0


image avatar

Jessie Schutz

Zendesk Customer Care

Hi Tushar!

The Tip you're referencing is very old and out-of-date, and it's been archived, but it looks like we forgot to remove it from this list! I've gone ahead and taken it out. I'm so sorry for the confusion!

0


image avatar

Trapta Singh

Zendesk LuminaryCommunity Moderator

Hi @Tushar,

You can look here. Let me know if this resolves your issue.

Team Diziana

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

A Friday treat for you! A new tip for embedding videos in articles:

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Here's a Help Center tip that got by me last month! It's on the list now!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

A great new tip from Scott about setting up redirects for articles using JavaScript:

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Awesome new Help Center tip for you! Check it out:

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

New tip!

0


Hi all clever people. I'm looking for a way to include metadata on our community_topic_list_page.hbs and community_post_list_page.hbs pages, similar to Zendesk's own 'About our community' block, but I can't get it to work :/



I've tried figuring it out from the Help Center Templates developer documentation (https://developer.zendesk.com/apps/docs/help-center-templates/introduction), but haven't had any luck.

Any help on how to achieve this will be much appreciated :)

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Awesome new tip from Jacob you might be interested in!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Cool tip from community moderator Amy:

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Tip for using redirects to include an article in multiple sections:

How to include an article in multiple sections  -  contributed by Alejandro Colon

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

Such a great tip from our friend Andrei! Check it out!

0


image avatar

Jennifer Rowe

Zendesk Documentation Team

A new help center tip for you!

0


I cannot understand how comments in Guide cannot automatically create ticket in Zendesk as it is allowed in the Facebook integration (and so much others integrations) 🙃🙃🙃 ¯\_(ツ)_/¯

0


image avatar

Dave Dyson (gmail)

Community Moderator

Hi Raphaël Péguet - Officers.fr -

There's a thread here that might be worth you upvoting and/or adding your use case information to -- and Kasper's comment indicates there some intent to at least provide the ability to "listen" for updates, if not create tickets automatically: Converting community posts into tickets

0


Hi, does anyone know if it is possible to overwrite the translations for 'content_tags_label' ?

'Related to' in english might be fine, but the german translation 'Verknüpfung mit' is not really nice and instantly understandable for the reader. But this translation is not included in the manifest.json

0


image avatar

Dane

Zendesk Engineering

Hi Nico,
 
Unfortunately, it can't be customized.
 
Would you mind posting your use case to our Feedback on Guide topic? We have a template you can copy and use in your post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!

0


image avatar

Elizabeth Williams

Zendesk Documentation Team

Just added a great new tip!

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post