Guide community tips for Help Center
Pinned
Zendesk Documentation Team
Posted Aug 21, 2013
Check out these Guide tips for your Help Center!
Follow this post and we'll update you when we add a new tip.
Tips from the community
- How to enable a PDF export for your help center articles - contributed by Sorin
- Adding a notification banner to your Help Center - contributed by Wes
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Add multilingual welcome note (placeholder text) in search box along with user name - contributed byTeam Diziana
- Add note and warning boxes to your articles - contributed by Daniel Murphey
- How to add tabs to your Help Center home page - contributed by Tal Admon
- Adding a video background on a category page - contributed by Tal Admon
- Request feedback after negative article vote - contributed by Tal Admon
- Recovering deleted Help Center content - contributed by Felix Stubner
- Back up your Help Center articles with the click of a button - contributed by Felix Stubner
- Create a table of contents automatically in Help Center articles - contributed by Nicolas Galluzzo
- How to put all sections and articles on home page - contributed by Vladan Jovic
- Allow community users to post embedded YouTube videos - contributed by Vladan Jovic
- How to show article labels as tags on Help Center articles - contributed by Wes and Jacob C Christensen
- How to export knowledge base content from your Help Center as PDF (get the app) - contributed by Patrick
- Add a home icon to your bread crumb navigation - contributed by Baruch
- Adding colored notes in articles - contributed by Tina Vo
- Add colored notes to articles based on keywords - contributed by Daniel Cooper
- Add expandable promoted article with article body - contributed by Customer Support Theme
- Default table formatting for Help Center articles - contributed by Lucky Herzberger
- Knowledge Capture publishing workflow - contributed by Andrew Schreiner
- Knowledge Capture publishing workflow - contributed by Anton Maslov
- multilingual content creation workflow - contributed by Jacob Christensen
- Our KCS implementation with Zendesk - contributed by Cale Shapera
- Adding an outside (non-helper) link in your header or other pages in your theme - contributed by David Raboy
- Adding agent badges in community - contributed by Brian Scavullo
- Export Guide article data as CSV - contributed by Scott Havard
- Custom Guide color theme selector - contributed by Chris Stock
- How to embed videos with a timestamp in Guide articles - contributed by Zac
- Expanding images in Help Center articles - contributed by Joshua Tallent
- How to get feedback on specific articles in Help Center - contributed by Scott Bowen
- Requiring a ticket attachment if a certain dropdown is selected - contributed by Karen D Snyder
- Displaying subsection lists on the category page - contributed by Amy Gracer
- Add sorting to your tables in Guide - contributed by Amy Gracer
- Showing predefined answers for custom field values in your Help Center webform - contributed by Andrei Kamarouski
- Add estimated reading times to articles - contributed by Sheldon Grimm
- How to make a table of contents (TOC) for Article template - contributed by Ifra Saqlain
- How to make section pages without pagination - contributed by Ashleigh Rentz
- Category page with (conditionally) expandable section lists - contributed by Ashleigh Rentz
- Add an arrow to scroll back to the top of the page - contributed by Trapta
Tips from the Zendesk team
- How can I remove the Submit a Request link from my Help Center - contributed by Jon Brummel
- Displaying an alternative author on your Help Center articles - contributed by Jake Bantz
- Selectively hiding Help Center components using Curlybars - contributed by Jake Bantz
- Redirecting traffic from deleted Help Center articles - contributed by Elliott B.
- Setting up a request-only Help Center - contributed by Rebecca
- Hiding article comments with Curly bars - contributed by Ray Roth
- Adding a disclaimer to a specific ticket form in your Help Center - contributed by Leah Guest
- Displaying satisfaction ratings and overall score in Help Center - contributed by Jennifer Rowe
- Customizing status icons for community posts - contributed by Laura Hippert
- Hiding the sign-up button on your Help Center - contributed by Ricardo
Be sure to also check out our Help Center customization section of Advice and Troubleshooting for more tips and solutions.
We'll continue to add tips to the list as we get them, so keep 'em coming!
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149 comments
André Wessels
Hi all clever people. I'm looking for a way to include metadata on our community_topic_list_page.hbs and community_post_list_page.hbs pages, similar to Zendesk's own 'About our community' block, but I can't get it to work :/
I've tried figuring it out from the Help Center Templates developer documentation (https://developer.zendesk.com/apps/docs/help-center-templates/introduction), but haven't had any luck.
Any help on how to achieve this will be much appreciated :)
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Jennifer Rowe
New tip!
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Jennifer Rowe
Awesome new Help Center tip for you! Check it out:
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Jennifer Rowe
A great new tip from Scott about setting up redirects for articles using JavaScript:
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Jennifer Rowe
Here's a Help Center tip that got by me last month! It's on the list now!
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Jennifer Rowe
A Friday treat for you! A new tip for embedding videos in articles:
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Trapta Singh
Hi @Tushar,
You can look here. Let me know if this resolves your issue.
Team Diziana
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Jessie Schutz
Hi Tushar!
The Tip you're referencing is very old and out-of-date, and it's been archived, but it looks like we forgot to remove it from this list! I've gone ahead and taken it out. I'm so sorry for the confusion!
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Tushar Sonawane
Hi,
I am not able to view the answer for: "Lock the Search bar to the top of the article in Help Center"
I want to maintain the search box in the same position with the same length throughout all the pages.
Can anyone please tell me how this could be done?
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Jennifer Rowe
Awesome new tip for customizing your Guide theme:
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