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How to calculate full resolution time in hours and days in explore
Answered
Posted May 16, 2019
Hello
Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore?
Thanks,
Uriel
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4
4 comments
Gentry Geissler
Hi Uriel,
I think I may have the recipe you need! Take a look at our document on Reporting on Full Resolution Time
I hope that helps.
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Uri Flores
Hi Gentry,
Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric.
Thanks,
Uriel
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Uri Flores
Hi Gentry,
I was able to use the Ticket Events Query.
Thanks,
Uriel
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Brett Bowser
Appreciate you updating us Uriel :)
Glad you were able to get this resolved!
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