How to calculate full resolution time in hours and days in explore

4 Comments

  • Gentry Geissler
    Zendesk Customer Care

    Hi Uriel,

    I think I may have the recipe you need! Take a look at our document on Reporting on Full Resolution Time

    I hope that helps.

    0
  • Uriel Flores

    Hi Gentry,

    Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric.

    Thanks,

    Uriel

    0
  • Uriel Flores

    Hi Gentry,

    I was able to use the Ticket Events Query.

    Thanks,

    Uriel

    0
  • Brett Bowser
    Zendesk Community Manager

    Appreciate you updating us Uriel :)

    Glad you were able to get this resolved!

    0

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