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How to calculate full resolution time in hours and days in explore

Answered


Posted May 16, 2019

Hello

Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore?

Thanks,

Uriel


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4

4 comments

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Gentry Geissler

Zendesk Customer Care

Hi Uriel,

I think I may have the recipe you need! Take a look at our document on Reporting on Full Resolution Time

I hope that helps.

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Hi Gentry,

Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric.

Thanks,

Uriel

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Hi Gentry,

I was able to use the Ticket Events Query.

Thanks,

Uriel

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Brett Bowser

Zendesk Community Manager

Appreciate you updating us Uriel :)

Glad you were able to get this resolved!

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