I'm having a lot of trouble trying to find out how many replies each of my agents does per day. I can find # of solved tickets per day just fine but I need to see how many tickets each of them has touched to judge efficiency.
I've asked Zendesk support directly and they tried to help but said they could not give me a recipe to do this - does anyone have a recipe that will show me how many tickets my agents touch PER DAY in explore? I can only find this for Insights.
Please sign in to leave a comment.