Fine Tuning: The beauty of self-service: Why the best ticket is the one never created


  • Karen Biscopink

    Good morning everyone! Part 1 is live in the forum, so give it a read and let Eric know what questions you have. 

  • Sam Chandler

    So true! Often times we get so wrapped up with wowing customers after they've submitted a ticket that we disregard their journey to submitting said ticket. 

  • Karen Biscopink

    Thanks for joining us today, everyone! All three parts of the Fine Tuning session are live in the forum. Let Eric know what questions you have about self-service!

  • Diziana

    Reading this post makes us feel bad, we missed the session.

    We have been part (through our ready to go zendesk templates and themes) of so many stories where companies have happier customers because of well designed self-service experience.

    In couple of years, we are going to see  more focus on self-service help-center(s); thanks to advancement in machine-learning, and AI -- we are going to see more smart things in help-centers.

    We would make sure we don't miss a session like this again. 

    Thank you

    Team Diziana


  • Eric Nelson
    Zendesk Developer Advocacy

    I entirely agree! Then once those machine learning advancements start becoming more readily available, teams such as yours will be a step ahead of the game.

    To make sure that you don't miss out on sessions such as this in the future, feel free to subscribe to the community with the "follow" feature! 


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