We do have a lot of light agents and these are put on cc: on the ticket very often. When they receive a message out of Zendesk to their email account, the footer does contain some basic ticket information, like this (sorry in German):
We do have the requestor (Anfrangender) however what we would need is the Organization. Would anybody know if there is a way to change the fields populated and add the organization?
Thanks & best regards,
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