Zendesk not letting to create an automation

2 Comments

  • Graeme Carmichael
    Community Moderator

    Aditi

    I believe you just need to change your hours since pending condition from greater than to 'calendar is':

     

    0
  • Sushant Awalekar
    Community Moderator

    Hi @...

    Automation must contain a condition that is true only once or an action that nullifies at least one of the conditions; otherwise, the automation will run in an endless loop.

    In your case, this automation will fire every hour after a week and will go into an endless loop.


    You can change greater than to is condition and it should work as automation will be true only once when it reaches 168 hours condition.

     

    To know more about automations. Please check
    About automations and how they automations. 

     

    Regards,
    Sushant

    0

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