How to recreate the Insights CSAT dashboard in Explore

12 Comments

  • Official comment
    Rob Stack
    Zendesk Documentation Team

    I absolutely love this recipe. It's amazing to see the clever things people are making Explore do. Thanks for posting!!!

     

  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    Great post! Thx @...!

    Especially the images for ratings. I never thought something like this is possible in Explore ;) 

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  • Chris Bulin
    Community Moderator

    Glad to help @...!

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  • Jacob Christensen
    Community Moderator

    Hi Chris,

    I love this query! I did find that the URLs in my renamed set would only output as strings, not images (not sure if I missed something). Anyway, I was able to just paste the emoticon (🔴 and 🟢) instead and that does seem to work.

    Thanks for creating this 👍

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  • Antonio

    Thanks @..., this was an excellent tip!!

    However I do have the same issue as Jacob, when pasting the URLs for the images I want to use in Step 3, it will only show them as an URL and not as an image. Would you mind sharing the links that you used in your query so I can try, or let me know what I did wrong?

    If I copy-paste the actual emoticons (🔴 and 🟢), that works, and it looks kind of nice.

    But if possible I would prefer if I could use these little images I created with the words "Good" in green and "Bad" in red. Feel free to use them if you like:

     

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  • Antonio

    Sorry for double posting, but I figured it out while reading the article about clickable Ticket IDs

    @... if you're still having the issue, you can fix this under the Chart configuration > Chart menu.

    It looks pretty nice, doesn't it? :)

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  • Chris Bulin
    Community Moderator

    Antonio Rodríguez Rasero that looks fantastic! You are correct, I missed the step of changing the display behavior. I'll update that in the article. Thank you!

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  • Kristen Nilles

    It's frustrating to not have these hyperlink directly to each ticket the way the Insights tab did.  Any fixes for that?

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  • Rob Stack
    Zendesk Documentation Team

    Hi Kristen Nilles, thanks for the question. I think this recipe should help you out. You can integrate that process into this procedure.

    https://support.zendesk.com/hc/en-us/articles/360022372293

    I hope this helps!

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  • Denise

    Hi. I think I need some help. I have created the query as mentioned above and also the "Clickable Ticket ID" query. But somehow I cannot find the "Clickable Ticket ID" in the attributes?

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  • Lou
    Community Moderator

    Denise

    The clickable link is a "Calculated metric" I believe. It won't be in the regular attributes.

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  • Denise

    Hi Lou, thanks for the feedback.

    It neither shows in the attributes nor in the metrics. Also the article above mentiones in Step 2 of the introduction that it should be a attribute?

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