How to set up an "ideal" KPI system for your customer support

3 Comments

  • Lee Chin Fong

    Thanks for your input, Andrei!

    0
  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    Hi @...

    Thank you too! I much appreciate your feedback! =) 

    0
  • Mira

    This is great! I'm using it to build our KPI and agent feedback process right now! 

    0

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