The ultimate checklist to optimize your Zendesk

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7 Comments

  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    Your post is a great collection of advice, thanks for sharing it with the community! I'll be adding this to our weekly roundup so others can take a look at this excellent content. 

    Stay safe.

    0
  • Andrei Kamarouski
    Zendesk Community Manager
    The Wise One - 2021

    Hi @...

    Thank you! I am glad to receive your feedback.

    0
  • Andrei Kamarouski
    Zendesk Community Manager
    The Wise One - 2021

    UPD. 

    Added p. 5 to TRIGGERS & AUTOMATIONS section – Collect customer reviews following up Good CSAT ratings.

    0
  • Giovanna Chethuan
    Zendesk Customer Care

    I really love this checklist, thank you Andrei! 

    0
  • Andrei Kamarouski
    Zendesk Community Manager
    The Wise One - 2021

    Hi @Giovanna Chethuan

    Thank you very much! =) 

    0
  • Chris Wiggins

    As a new admin to an existing ZD implementation this post is a fantastic list to help get associated with the product. The Zendesk training team should consider converting this into a learning path.

    Very well done! Thank you for taking the time to share this!

    0
  • Andrei Kamarouski
    Zendesk Community Manager
    The Wise One - 2021

    Hi @...

    Thank you for much for your gorgeous feedback! I am very happy to hear it! =) 

    P.S. You might be amazed with our productivity apps called Pythia

    0

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