Last refresh v last ticket updated
The last time a dataset was refreshed is not available directly. But we can estimate that by the latest ticket update timestamp. You can then create a query to display the timestamp and include it in a dashboard for easy access.
In Explore, create a new query based on the Support: Tickets [default] dataset.
- Ticket Updated -Date> This Week
- Got to Calculations>Standard calculated metric:
- DATE_DIFF(now(),[Ticket updated - Timestamp],"nb_of_minutes")
- From the Options menu, select 'Edit aggregators'
- Make all options invisible, except for MED
- From the options menu, select 'Edit display format'
- Select 'Custom'
- In the suffix box, enter ' Minutes Ago' (note the leading space before 'Minutes')
- Add your new metric to the query
- Go to Calculations>Top/ Bottom attribute and create a new attribute 'Last Sync Timestamp'
- Add the new attribute to the the query rows
- Go to Chart Configuration>Chart> Header visibility
- Hide the header
- Go to Chart Configuration>Applied Filters
- Uncheck 'Show applied filters'
Save your report and give it a name suitable for display in your dashboard.
You can now add your query to a dashboard. But we need to ensure any dashboard filters do not apply to this query.
If your dashboard contains filter:
- Select your query
- Select 'Exclude filters'
- Exclude any time filters and any data filters from the query
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