At first i was not sure if this is even worth an article, however I am everyday more amused by the usage of our little friends in Zendesk.
Where it all started...
The story starts almost two years ago when I've requested the blocked poop emoji after i found out Zendesk supports them 💩
(click for article)
I will probably never forget this thread, lol. Back in these days the emojis were added as an image in e-mails only, that's why we hardly used them. (but it's safe to assume that some of us had quite a fun by pooping each other on ticket assignments.)
After that the emoji usage got pretty quiet for us until i found out a couple of months ago that my chrome browser is now finally rendering them.
So this leads us to the the actual topic.
Cool stuff you can do with emojis in Zendesk 😎
They can spice up your ticket views! 🌶️
(big thanks for the Quickie app at this point)
Enlighten your Ticket escalations 💡
Setup a warning on special tickets ⚠️️
(big thanks to Tag Warnings)
Make Organizations great again 👱🏻
I think they are just making the interface much more nicer, are a also help for agents which are not regularly using Zendesk (e.g. from other teams) or on some occasions they also help the best ticket masters to remind them about important facts. For example when you are posting a public Facebook post with confidential data, yep i think everybody knows that. 😐
I am everyday more amused by the usage of our little friends in Zendesk.
So what do you think about this article?
Am i silly? You like it? You have even more usages for emojis 😆 ?
I am happy about every comment.
Thanks for reading,
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