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Using date range calculated metric in a standard calculated metric

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Le blagueur masqué

Posted Dec 28, 2020

Hello,

I am trying to use a date range calculated metric in a standard one but I don't succeed.

I have my two metrics : 

The first one is a date range calculated metrics wich give me the first reply time for yesterday : 

 

The other one is a "basic" one which is only the average of the first result :

Results are not the same. Do you know how to use a date range calculated metric in a standard calculated metric ?

Thanks,

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    Taylor Bowser

    Zendesk Customer Care

    Hi Thibault, 

    Thanks for reaching out! It sounds like you would only need to create a date range calculated metric and choose the AVG aggregator to find this data. 

     

    Your second metric isn't needed as it's calculating an average of averages - which doesn't seem like the end goal. 

    Hope this helps!

     

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