Zendesk on Zendesk is a series about a specific topic and how our Zendesk Customer Support team uses Zendesk.

Each topic is written and moderated by a member of the Zendesk Customer Support team. They share tips and best practices, and community members can ask questions and share their own tips and ideas.

Here's the complete Zendesk on Zendesk series:

Escalating tickets to developers - by Joe Oliver
How we manage apps - by Jim Nestell
Using a Play button-centered workflow - by Brian Harris and Ana Wiechers
How we use the About field - by Robin Frerichs
How we manage customer satisfaction surveys and ratings - by Anna Rozentale
How we do KCS - by Ricardo Pinto
How we write KCS articles - by Stephen Fusco
How we translate KCS articles - by MacKenzie Krueger