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Internet Explorer 11 Left bar moving off screen to further left
Answered
Posted Aug 13, 2019
Hi,
We have a global issue with our Zendesk where it appears shifted to the far left. This only happens on the IE11 , edge and chrome are fine, however, we need it to work on 11.
Yesterday this was fine, everyone was ok and this is how it was seen:
However, Today everyone on any device, has issues with it and it is displaying like this:
Could someone please help me in fixing this issue?
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11
11 comments
Vianey Angsten
This is happening to us too but only when the agent clicks on the 'Tags' fields. I opened a ticket today and I am waiting for Zendesk to get back. Please let me know if you find a solution. Thanks!
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Martin Meraner
Same here. I first thought it might be one of our group policies, but then I tried on a new blank Windows install (with all updates) and had the same issue.
For some of our users this even happens when just opening the ticket (viewing).
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Brett Bowser
Hey everyone,
It looks like this is a known issue with our developers and a fix has recently been deployed. If you can have your agents clear their browsers cache/cookies and try to access the agent interface again that should resolve the issue.
Let me know if anything else comes up!
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Russell Dunn
@... this appears to either still be a problem, or a regression has crept in. This is routinely happening to myself and colleagues. I'm using the latest version of Chrome, and it seems to happen when navigating back.
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Brett Bowser
Hey Russel,
I'm going to create a ticket on your behalf so we can dig into this further.
You should receive an email shortly stating your ticket has been created.
Cheers!
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Jan Wagenaar
Hi Brett,
I have the exact same problem in Chrome V86.0.4240.193 (Official build) (64-bits).
Screen shifts to the left every day. Very anoying!
Since this has been reported a year ago, is this ever going to be fixed?
Kind regards,
Jan Wagenaar
OCLC Support Netherlands
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Jan Wagenaar
Hi Brett,
What is the stautus of this bug please?
Kind regards,
Jan Wagenaar
OCLC Support Netherlands
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Brett Bowser
Hey Jan,
I'm going to create a ticket on your behalf as well. It looks like this is something our developers are still looking into. You'll receive an email shortly stating your ticket has been created.
Thanks for taking the time to share this with us!
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Gadi Shiloah
Hi @... and all,
The "entire window shifts left while editing" issue is also happening to us constantly. We use Chrome, i.e. a modern popular browser (the IE11 in the title can be misleading).
Steps to reproduce:
1. Start writing a comment in a ticket
2. Hit PgUp key
>> the screen is pushed to the left and the leftmost quarter of the UI is not visible
Refreshing does not resolve the issue, the only "workaround" is closing the browser tab and loading the page in a new tab. As this affects the entire ZD tab in the browser (i.e. all other tickets tabbed in the same browser tab), this can be a real hassle.
Please provide a fix :)
Also discussed in this ZD community post.
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Paul Mack
I have posted a workaround for a similar issue here: https://support.zendesk.com/hc/en-us/community/posts/360049717693-Agent-Workspace-Issues
Not sure if it is directly applicable to this case. Good luck y'all.
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Gadi Shiloah
@... it works splendidly, thanks!
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