Hi Andrey,

Very helpful chain here!

We are trying to use Zignature and are having issues with the coding, though I'm not sure what's wrong. We're trying to allow for using multiple signatures to be applied dynamically based on tags on tickets - and in one case, send no signature.

It seems we can get the coding to work here:

{% if ticket.tags contains 'twiliotext' %}

{%- else -%}

<p>Fresh wishes,</p>

<h3>{{current_user.name}} [{{ticket.account}}]</h3>

<p><i>Freshly Customer Experience</i></p><a href="https://www.freshly.com/contact" rel="noreferrer" target="_blank"><img src="https://i.imgur.com/t609Lt9.jpg" alt="Visit us at Freshly.com!"></a></span>

{% endif %}

But when we try to make it more elaborate, the logic doesn't work (such as if I tried to add the tag "deliverysupport", I get the last signature option below):

{% if ticket.tags contains 'twiliotext' %}

{% elsif ticket.tags contains ‘standardtext' %}

{% elsif ticket.tags contains ‘messagebird' %}

{% elsif ticket.tags contains ‘deliverysupport' %}

<p>Fresh wishes,</p>

<h3>{{current_user.name}} [{{ticket.account}}]</h3>

<p><i>Freshly Customer Experience</i></p>

<br />

{% elsif ticket.tags contains ‘freshlyplus' %}

<p>Fresh wishes,</p>

<h3>{{current_user.name}} [{{ticket.account}}]</h3>

<p><i>Freshly Customer Experience</i></p>

<br />

<a href="https://www.freshly.com/contact" rel="noreferrer" target="_blank"><img src="https://i.imgur.com/UZbvvPM.jpg" alt="Visit us at Freshly.com!"></a></span>

{%- else -%}

<p>Fresh wishes,</p>

<h3>{{current_user.name}} [{{ticket.account}}]</h3>

<p><i>Freshly Customer Experience</i></p>

<br />

<a href="https://www.freshly.com/contact" rel="noreferrer" target="_blank"><img src="https://i.imgur.com/t609Lt9.jpg" alt="Visit us at Freshly.com!"></a></span>

{% endif %}

All my best,

Colin