Disable user's ability to solve ticketsAnswered
we have our client end users solving tickets, but we want this option only to be available to our agents.
I can't find any simple way to manage this, could you give me some indication?
You'll need to edit a little bit of code to make this work, but it should be pretty easy.
If you are using the default theme you'll need to edit the request_page.ebs file:
In the request_page.ebs file I believe you should be able to just comment out or remove all the following code:
I'm not able to currently test this, but looks like this should work. could you report back here to verify? Thanks.
Thanks for hopping in to help, David! You're on fire!
Hi, thanks a lot, I'll check it and let you know how it works asap
sorry for the late answer.
What characters should I use to comment those lines? Sorry for the noob question :P
You can comment out code in HTML by putting <!-- these characters --> on either end of the text you want to comment out. I found some useful information about this on HTML.com, as well, if you'd like to read more about it!
This worked for me, except my code looked different (I guess because I'm using a different theme). I ended up with code that looked like this:
<div class="comment-form-controls clearfix">
Thanks for the input! I applied the changes, we'll see how it works!
Thanks and regards!
Thanks for sharing, Ben!
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