Views - Folders

Dear 8480634696858 you can create folders to organise Views, please review this article.

can't believe 9 yeara later Zendesk still has not implemented folders to organize Views!??

Hi all - 

Product is looking into what they can do to improve views, and they have some specific questions about use cases and problem statements. Go share your experiences! 

Community Discussion: How do you use Views?

Hans

The View pane provided by Zendesk does not offer the folder feature.

Folders are available in a free third party app,'Quickie'. An administrator can install that in your account from the Zendesk Marketplace.

It is the Quickie app that displays the Views within folders in its own menu.

What do I do wrong? I still see the view without "folders"

Seems you're right! :D

I have now organised them as so:

However it now makes my Views page look a bit unorganized with the colons but it's the lesser evil so I will leave it like this. UNTIL ZENDESK ACTION THIS!

Thanks again Graeme!

Just rename your views, separating the groups with two colons.

• Power Seller::Order Dispute
• Power Seller::Disputed Transactions
• Power Leveling::Order Dispute
• Power Leveling::Disputed Transactions

and ensure they are listed together in your list of views.

Hi Graeme,

How do you create the nests? Mine currently looks like:

As you can see I want to group Power Seller and Power Leveler tickets into their own groups.

I cannot seem to find a guide how to do this on their website or on the app's marketplace?

Many thanks,

Jamie

Jamie

Sorry that Quickie is not for you. I just want to make  sure that you are not missing out on something useful to you.

In Quickie, you can create nests of views by applying a naming convention to your views. So, it kind of acts like folders. Similar to how you nest macros using '::' to separate the sections. For example:

• Your unsolved tickets::My View 2::Another View1