Recent searches
No recent searches
Editing 'Description shown to end users' for Description field per ticket form
Answered
Posted Dec 30, 2020
Hello,
I would like to be able to change the 'Description shown to end users' for the mandated Description field per ticket form.
For instance, I would like Ticket Form 'X' to have the Description field read: "Please submit the details regarding 'X' here"
and for Ticket Form 'Y' to read: "Please enter all data pertaining to 'Y' in the above box"
I would like to accomplish this without creating a specific 'description' field for each form.
I have used the Guide Admin to auto populate and hide these fields (Subject & Description)on some forms before so I assume that this is possible.
Thank you in advance for any recommendations!
1
46
46 comments
Ifra Saqlain
Hi Nicole, can you share the URL of that page where you want to do this?
0
Nicole
Hi Ifra Saqlain! I was able to get it sorted with help from another ZenDesk community member. But I appreciate your offer of help so much!
0
Ifra Saqlain
Great that you got the solution!
0
Nicole
Ifra Saqlain so the I did get the email field taken care of but I now can't figure out the description field as well as a custom field. Due to both being used on multiple forms, I'd like to just change the field name end users see on one particular form. I tried to use code that was used for the email field, but it's not working. What I tried:
Any thoughts on these? Thanks!
0
Ifra Saqlain
@Nicole, use the below code:
5361962484244 remove this ID and add yours.
0
Nicole
Hi Ifra Saqlain,
That didn't work either. :( If you'd like to see the form, I'll have it active until sometime tomorrow (haven't launched it yet).
[removed]
Thanks!
0
Ifra Saqlain
Hi Nicole,
Copy and paste the below code:
Thanks
0
Nicole
Hi Ifra,
That didn't work either. Thanks for trying though!
0
Ifra Saqlain
Nicole, code is working fine, currently the label is 'Main Working Location' and 'Description' but after adding the code snippet it would be 'Department' and 'Additional Notes/Description'.
0
Nicole
Even with the code in there, I'm not seeing updated fields on the form. ZenDesk won't let me attach a picture to this comment, but alas, it's still the same. I'm incognito and refreshed, still the same. I will look to see if there is other code in the js page that may be conflicting.
0
Ifra Saqlain
I just saw your script.js file of live theme, there isn't the code which I shared above.
I hope you are adding that code in your live theme and then test.
0
Nicole
Oh my gosh, Ifra! Please forgive my ignorance. You are absolutely correct, I was placing it in the js file under the wrong brand. I always forget about that! I am so sorry!!
If you can, can you just remove the company name out of the URLs in your post, I would greatly appreciate it! :)
You're a rockstar!!
0
Ifra Saqlain
Don't Say sorry, It happens!
I have removed the URL from all posts.
0
Nicole
Ifra, promise last question! lol. Do you have any idea why the fields now show "â-3/4" at the side? It shows on all forms. Not all fields on the forms, but quite a few. I haven't seen this before.
0
Ifra Saqlain
Do refresh the page once or twice..
Nicole, I just saw your HC and I'm getting icon instead of Unicode, clear your browser cache or check on another browser.
I found similar to this:
Reference
https://stackoverflow.com/questions/2477452/%C3%A2%E2%82%AC-showing-on-page-instead-of
0
Joanne Giang
Ifra Saqlain I was able to change the Zendesk standard title 'description' to 'share feedback'. Now the 'description' field is no longer a requirement and someone can submit the form but it won't create a ticket in Zendesk. We are using this form for our internal customer portal, so a Zendesk login is not required.
I tried the code below as I found it in another Zendesk article, but it doesn't seem to work. Are you able to help me with making the required field a requirement for submission? Below are two different scenarios I'm running into.
</script>
<input type="request description" required/>
</script>
I am running into two issues:
1) When I am logged in as Zendesk admin, I get the form view I want where email is optional and the description is required, see below. I can submit the ticket with only the description field completed and it'll create a ticket in Zendesk.
2) When I am not logged into Zendesk, the email and description fields can be bypassed, and it won't go anywhere. If our customer only fills out the description field, it won't go into Zendesk. Both email and description are required, but it doesn't give the Zendesk standard 'error message'.
Thanks so much in advance for your help!
0