When someone calls a phone number associated directly with an agent, it auto-assigns to the correct person AND the phone number that was called is displayed in the call details of the voicemail recording.
However, when that same number is texted, the assignment goes to our general/default agent, and there is zero indication of the agent/phone number that was texted. It should either assign to the correct agent, just like with a call, or minimally, there should be info about which phone number was being texted. This is super-critical as if the text is coming from an unknown number, we have zero idea of who it should be assigned to.
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