Don’t Assign Engagements to Agents on Chats That Can’t Make a Ticket

3 Comments

  • Dave Dyson
    Zendesk Community Manager
    Thanks for the detailed feedback, CJ!
    0
  • Nelson Rivera

    Hi!

    Has this issue been fixed?
    We just activated Messaging and is now running along Chat. 
    Would this happen to us or a fix has been issued already?

    0
  • CJ

    As far as I am aware, nothing about this behavior has changed, unfortunately.

    0

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