ticket.saved event triggering twice for every ticket save.

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Posted Oct 29, 2021

I have build a background app using ZAF, the purpose of which is to track changes in ticket field values and call an api on my server if specific conditions are met. I am making use of the ticket.saved event as mentioned in the documentation. However, on saving a ticket, the event is called twice - once during update and once during save. Is there a way for me to avoid this "double trigger" issue? Or is there some other event or similar hook that can help me serve the purpose?

If anyone of you know a solution to the issue,could you please help?


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