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Ole Andre Heggdal
Posted Oct 31, 2021
Get blank screen and error 401 when rating.
0
Jason Schaeffer
Nov 02, 2021
Nov 09, 2021
I am trying to rate as enduser.
Nov 10, 2021
just close the ticket
Josh
Nov 11, 2021
4 comments
Jason Schaeffer
Is this you trying to rate a ticket as an Agent or Admin on the account? Only End Users will have the capability to rate tickets.
0
Ole Andre Heggdal
I am trying to rate as enduser.
0
Ole Andre Heggdal
just close the ticket
0
Josh
Apologies for the delay and thank you for messaging us. The error messages that the satisfaction link was opened by someone who is not the requester.
Only the requester in the ticket who is not an agent can open the link and rate.
0