Enable button is grayed out.


  • Dylan Tragjasi
    Zendesk Customer Care

    Hey Steve, thanks for posting this. The ability to enable suggested macros will be dependent on your usage of macros since the feature was rolled out.

    If you have significant usage prior to the release of this feature, this won't be considered. If you now have very little usage, you'll need to increase your usage of macros for this feature to be enabled. 

  • Graeme Carmichael
    Community Moderator


    Hovering over the little i icon should confirm if Zendesk thinks it is a data volume issue:


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