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Can't connect Sell account to Support account



Posted Nov 02, 2021

Hello

I am the owner of our Zendesk Support account, and have been given admin rights to our Zendesk Sell account in order to be able to merge them, however, I cannot seem to do so.

When I select the option "No, we don't use Zendesk Support" and enter our Support domain, I just get a red exclamation point and can't proceed.

When I select the option "Yes, we use Zendesk Support and want to connect Sell and Support" and enter our subdomain, I get an error message which says "This job calls for extra help". Following either of the 2 links in the error message just takes me in a loop of the above 2 options.

Please help!


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Malinda

Zendesk Customer Care

Hi there, Cheryl!
 
I have created a ticket in order to investigate this issue further. To continue our conversation you can either reply to that email, or log into our Help Center and reply in the My Activities page (support.zendesk.com/hc/requests).

Thanks!



Best regards,

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