Ticket Fields - Why is there a conflict when creating "Leave of Absence" and "PTO"



  • Pedro Rodrigues
    Community Moderator

    Hi mnemosyne, the warning message implies there are duplicate field value tags. Can you please click on "Show tags" (link located above the field list) and confirm?

  • Sydney Neubauer

    It looks like you are currently updating the Ticket Fields and not the tags. If you scroll up to the top of your fields you should see the Tags that are associated with each field

  • mnemosyne

    That was it. 

    It would be helpful if the UI expanded the tag to show the problem. The default view is to have tags hidden. 

    Still, strange that it had a PTO tag instead of matching the field value. Thanks for your help. 

  • Diogo Maciel
    Zendesk Customer Care

    Hi Adrian !


    Thank you for your feedback! We are happy to have helped you! I will mark this as solved for now, but feel free to contact us should you need anything else!


    Have a great day ahead!


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