Synch desktop and mobile chat app seamlessly


  • Sarah Darmawan
    Zendesk Product Manager

    Hi Amanda - 

    Thanks for sharing your feedback. The Chat experience on both Mobile and Desktop should be in sync. Would you mind sharing more examples on what's not in sync? 

    Looking forward to hearing back so you can get the best out of your Zendesk experience.

  • Amanda

    Hi Sarah, when I switched to the green Zendesk Support Mobile App it works, but using the Zendesk Chat Mobile App isn't possible since it doesn't synch with desktop, i.e. desktop is prioritized and claims all chats, even when the computer is in sleep mode.


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