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3 comments
Tipene Hughes
Thanks for reaching out!
Just to clarify, is it the agent session that is timing out after idle time i.e status being moved to away or invisible? Or is it an active chat that is being ended after an idle time of 1 minute?
Thanks!
Tipene
0
Josine Pentin
Hi, Tipene.
It is the active chat that is being timed out after an idle time of 1 minute.
Thanks for your help.
Josine
0
Tipene Hughes
Can you take a look at this link and see if any of the scenarios are applicable in your situation?
https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do-chats-time-out-
Thanks!
Tipene
0