we have recently implemented our activities in Zendesk. Previously, we have stored data manually in an Access App. Gmail was our communication platform.
I have around 50 tickets created in 2020 which I would like to import somehow to Zendesk and integrate the data. We would like to make the rights graphics in Explore. At the moment I do the transfer of tickets and data from Access to Zendesk manually:
1) I forward every email to Zendesk
2) I fill/update the fields manually (from Access to Zendesk).
However, the current date/time is stored automatically in Zendesk. If use metrics based on "ticket created", Explore counts the tickets (per month/year) created in Zendesk System. Therefore I will display above 50 tickets created in Nov 2021 when they created last year.
I have attached a tag to each ticket (month/year) but I think this method might not be reliable in the future.
Would it make sense to create an additional "date field" within the form? It might be a repetitive process but sometimes we created tickets manually because they are sent directly to our private email accounts.
Does anyone has a solution for my issue?
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