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Feature Request - Sound when Call is Connected

Not Planned


Posted Nov 04, 2021

Whenever a call is connected there is a beep that indicates the call has fully connected. We'd like to be able to customize the sound that is made or even remove the beeping sound as it does not provide a very customer friendly experience.

Thanks for your consideration


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3 comments

Official

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Rohan Gupta

Zendesk Product Manager

Hi David,

Thanks for the feedback! We have noted it.

Unfortunately, this is not on the immediate roadmap to tackle.

Thanks

Rohan

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We also have a problem with this sound. When we receive a confirmation call from Glovo, the bot starts saying the number "under" the beep so we cannot hear the first two digits. We need to be able to remove the beep.

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is there any movement on this? need the same feature for QAQC.

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