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Talk - Transcription for Spanish language messages

Answered
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Vincent Tipaldo

Posted Nov 08, 2021

In Talk, we have the Transcription feature turned on - and it works good enough for English language calls. But we would like to add on a transcription solution for when we receive Spanish Language messages. It could include routing Spanish Language calls to a unique number, but it is the transcription part within Zendesk we'd like to have happen.
If anyone has any feedback, please let us know!

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2 comments

Date

    Official

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    Joey Barrett

    Zendesk Product Manager

    Hi Vincent, 

    Thanks for the feedback.

    We understand your frustration in not being able to transcribe Spanish language voicemail messages.

    We will add your request to our product backlog for future consideration.

    Thanks,
    Joey

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    Vincent Tipaldo

    Thanks Joey...

    We sought out a partner in the Zendesk app store and connected with 3Scribe. They are awesome and worked with us and we now have a very successful experience with non-English transcriptions and also translations. 

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