What is the large report exports EAP?

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10 Comments

  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Hello Erin O'Callaghan I have signed up today for Large EAP queries and would like to check how long does this need to take in order for me to download huge file which is very critical to the business? 

    Currently all I am getting is a download failure even the number of rows are below 20,000 which is not helpful at all.

    Hope we can expedite the provisioning of Large EAP queries access.

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  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    FYI Download failed on 18k rows only!



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  • Brett Bowser
    Zendesk Community Manager
    Hey Jahn,

    I just received confirmation that our PM's have accepted a new batch of users to the EAP which should include yourself.
     
    I'd recommend trying to re-download the report to see if you receive the same error.
     
    Keep me posted!
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  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Thank you @Brett for the confirmation. I will try this now.

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  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    I tried but still no success donwloading large file :( 



    FYI - This file is less than 500k rows

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  • Brett Bowser
    Zendesk Community Manager
    Hey Jahn,
     
    It looks like you have a conversation open with our Customer Care team which has now been escalated. 
     
    They'll follow up with you once they have a fix for this available :) 
     
    Thanks for bringing this to our attention!
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  • Eugene Orman
    Zendesk Product Manager

    We have released a small visual update to the Large Exports feature. We have removed the 30-second notification message: 

    There were two main reasons for this update: 

    1. Some customers found this message more confusing than helpful 
    2. Exporting reports at this stage generates unnecessary load and impacts the report loading time for the account as a whole.

    There are no other changes to the existing functionality. So, if a report can not be loaded within 2 minutes or if it is too large the CSV export option becomes available:



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  • Kevin

    I just submitted a request using the form to get this enabled. Is there any way to expedite the enablement? We have an urgent business need to export a very large amount of data from Zendesk Explore.

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  • Movell Sarran

    Same as above please.

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  • Eugene Orman
    Zendesk Product Manager

    Hi, we have stopped onboarding accounts to this EAP. My apologies that I didn't mention this here earlier. However, if you need to export large amounts of data from Explore sign-up for the Dataset exports beta - https://support.zendesk.com/hc/en-us/articles/6037992005914

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