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Zendesk Talk - Business Verification - Edit Button
Posted Nov 10, 2021
Feature Request Summary (Includes Description / Uses):
[Zendesk Talk business verification process should have the following buttons to better facilitate the verification process:
button 1: Cancel Button - if the requester (company decides) to forego the business verification process for requesting a new support line, there should be a button like this to help facilitate the status of the business review.
button 2: Edit Button - this button allows the requester to add more documents that may be relevant to the review process. This button would also be useful to minimize the process of re-doing the business verification if there were only slight changes to the data/information provided. e.g. Incorrect document version that was attached.
Option for placing in additional comments in the business verification process. There are some documents from other countries that do not match the exact format that Zendesk has set.
Example: France Support number requires to input the business address. As advised the document from France "Excerpt" does not indicate a "province / state / region" thus causing the unintended discrepancies in the actual document versus what is required field in the process.
Option to see the Rejection Cause. Without the requirement of the requester to go through your chat support group to determine why the business verification failed.
Business impact of limitation or missing feature:
Without the features above, it takes repeated back and forth to submit correctly the required documents for business verification.
The lack of edit/cancel buttons and comment/review features is causing much delay on how our company can request phone number support. Thus is aggravating to actually apply for TALK support numbers because of the tedious verification process without much option to expedite / correct / update the request.
Other necessary information or resources provided by your Chat support:
https://support.zendesk.com/hc/en-us/articles/4408824253978
How ever useful these documents are the lack of buttons / features mentioned is a deal breaker on how swift we can apply for support numbers.
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3 comments
Official
Martin Holmes
Hi Donald,
Thanks very much for the detailed feedback. The automated Talk business verification process is something that was recently launched (mid-2021) to support the purchasing of phone numbers. Before this feature was launched, all business verification was done manually over email.
The features you mentioned are all valid and important requests and we hope to add/improve the business verification process gradually over time. I can't make any promises on when exactly those improvements will come, but it is something that we will keep top of mind.
Thanks,
Martin
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tereza markovcova
Hello,
I would like to ask how should I proceed if my request is in status "rejected" in Business Verification and what are the exact steps to set up IVR for Talk via Zendesk? Thank you, Tereza
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Dekbi
If the Business Verification status shows "Rejected", you may need to restart the process on the Business verification page or contact Zendesk Customer Support if you believe your application shouldn't have been rejected.
For your reference: Zendesk Talk business verification status
I hope this helps! Have a good day!
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