Explore: Ticket Event History Log / Report

Answered

2 Comments

  • Graeme Carmichael
    Community Moderator

    Meg

    Create a trigger with a condition ‘requester changed’ to add a tag to the ticket. You can now create a view or a report based on the tag to assess the scale of the problem. 

    Assuming the need to change requesters is rare, you could also include a notification in your trigger to alert you of the change.

    Unfortunately that does not help with past activities but should find it going forward.

     

    2
  • Jon Daniels
    Zendesk Customer Care

    Hi Meg! Graeme has a good idea here, and if you would also like to scrape the events of those already existing tickets involved, you can do so with the audits endpoint in the Support API:
    Zendesk Developer - Ticket Audits

    You could then use a script/search in those exported ticket audits for the user ID in question.

    Hope this and what Graeme suggested helps you find a solution!

    1

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