Deeplink to Article in Support SDK (iOS)


  • Mick O'Donnell
    Zendesk Product Manager

    Hi Chris,

    This doesn't work out of the box with the Support SDK, but if you follow the following steps, you should be able to do this with the Support SDK:

    1. You can access info about the push notification (title, body, ticket_id) through the func userNotificationCenter(center:didReceive:withCompletionHandler:) response parameter (response.notification.request.content.userInfo).
    2. If the push notification is a zendesk push, you would then need to parse the body of the notification to get the article url. (Could be title).
    3. Then parse the article url to get the article id.
    4. Use the Show article API to present the article ui for that id.

    Kind regards,



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