I was advised by Josh to put my question here. It would be excellent to have the freedom in the Chat settings on browser that we do on Android devices.
Currently, we're only able to amend the incoming chat sound and one other - but not the Start/End of operating hours.
The default alarm sound in browser is way too loud and disruptive. The android app lets me change this to something else but the browser doesn't - why not?
We use Firefox browser to access Zendesk workspace on Windows machines.
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